IT PLANT SUPPORT

AGC Glass Europe, a European leader in flat glass

Based in Louvain-la-Neuve (Belgium), AGC Glass Europe produces, processes and distributes flat glass for the construction (external glazing and interior decorative glass), the automotive (original & replacement glass) and the solar sectors. It is the European branch of AGC Glass, the world's largest producer of flat glass.

Its baseline "Glass Unlimited" reflects the possibilities offered by:
• glass as a material to meet a growing variety of needs (comfort, energy control, health & safety, aesthetics, sustainability);
• innovation in products and processes, derived from continuous research in advanced glass technology;
• over 100 sites throughout Europe, from Spain to Russia;
• a worldwide marketing network;
• its 16,000 employees focused on the Customer.

The Role / Job :

AGC is looking for an experienced and motivated IT support candidate.

The IT Support Center forms a part of our head office, which for Europe is located in Louvain-la-Neuve, with local IT support in the plants. We are now looking for a hands-on IT support for our HQ in Louvain-La-Neuve.

In the execution of the tasks below, you closely work with colleagues and partners from various countries and you report directly to the IT Plant Support BE.

Your responsibilities will be:

- Managing and maintaining the operations of the local IT infrastructure in accordance with AGC guidelines; 

  • Coordinating local and corporate IT projects, f.e. defining the local needs;
  • Carrying out interventions in the field of servers and network connections, whether or not at the request of colleagues from various countries;
  • Acting as local point of contact for IT service partners; 

- Offering hardware and software support to local end users based on reported IT issues/requirements; 

  • Monitoring helpdesk tickets in line with the SLAs;
  • Allocating access rights to users for local networks;
  • Preparing and providing new hardware (laptops, PCs, printers, smartphones etc.);
  • Executing all possible actions with the objective to restore or retain the end user's productivity.
  • Migrate all old systems to recent ones ( for example Xp to W10 , Dos to W10).

Requirements :

Our ideal candidate satisfies the following description:

  • Has completed a computer technology or ICT training and already has a few years of experience;
  • Has basic knowledge of network (DNS, DHCP, routing and switching), server and backup technologies, as well as knowledge of video conference systems;
  • Has experience with Microsoft products, such as Active Directory, Dos, Windows XP, Windows 7 + 10; MS Office;O365.
  • Knowledge in Industrial IT, OT is an advantage.
  • Is eager to learn new techniques and technologies;
  • Works meticulously and procedure-oriented, without losing sight of the customer's needs;
  • Is able to set the right priorities and knows how to organize activities optimally;
  • Has a hands-on and flexible attitude;
  • Is able to collaborate properly with colleagues from various countries and with a diverse cultural background;
  • Has good communicative skills in French and English.
  • You are a very hard worker, team player, resistant to stress and self-learner.

Location :

Louvain-la-Neuve
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